Returns and refunds
Last updated: 9 November 2026
WATCHMAN wants you fishing with gear you trust. This policy explains your rights if something goes wrong, and our change-of-mind returns.
Faulty, damaged or incorrect items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your item arrives damaged, is faulty, or is not what you ordered, email us at bevanjensen@hotmail.com with your order number, a description of the problem and photos. We will arrange a repair, replacement or refund in line with the Australian Consumer Law and cover reasonable return shipping costs.
Change of mind
We accept change-of-mind returns within 30 days of delivery when the item is unused, in its original condition and packaging, with tags attached. Contact us before sending anything back so we can confirm the return address. Change-of-mind return shipping is paid by you, and the original shipping charge is not refunded.
Change-of-mind returns do not apply to:
- Forge or other custom-built rods made to your selected options
- Line or leader cut from a spool to a custom length
- Used terminal tackle, hooks or lures removed from sealed packaging
- Gift cards
These exclusions do not affect your rights under the Australian Consumer Law.
Partner-fulfilled products
Some products ship directly from an approved supplier. The product page shows when this applies. Contact us first and we will arrange the return with the supplier, so you only deal with WATCHMAN.
Refunds
Once we receive and inspect a returned item, we will email you to confirm. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
Questions
Email bevanjensen@hotmail.com.